Privacy Policy

Effective Date: January 7, 2026

THE KABUKU Inc.

Note: The Japanese version of this Privacy Policy is the official and binding version. This English translation is provided for reference purposes only. In case of any discrepancy between the Japanese and English versions, the Japanese version shall prevail.

THE KABUKU Inc. (the "Company") handles personal information of customers obtained through "Sushi Matcha" (the "Service") in compliance with the Act on the Protection of Personal Information and other related laws, as follows.

Article 1 (Definition of Personal Information)

"Personal information" in this Policy refers to information about a living individual that can identify a specific individual by name, email address, phone number, or other descriptions, or that contains individual identification codes, as defined in Article 2 of the Act on the Protection of Personal Information.

Article 2 (Personal Information We Collect)

We may collect the following personal information when providing the Service:

  1. Booking/contract information: Name, email address, phone number, number of participants, booking date/time
  2. Health information: Food allergies, dietary restrictions, other health considerations
  3. Payment information: Payment method, payment history (Credit card numbers and other payment details are managed by payment processors; we do not retain them)
  4. Photos/videos taken during experience: Those containing customer images
  5. Communication information: Inquiry content, email correspondence records
  6. Website usage information: IP address, browser type, browsing history, cookie information, access logs

Article 3 (Purpose of Use)

We use collected personal information for the following purposes:

  1. Accepting bookings, sending confirmations, and providing experience programs
  2. Allergy accommodations and other measures necessary for customer safety
  3. Billing and payment processing
  4. Responding to customer inquiries
  5. Sending service notifications and campaign information (only with customer consent)
  6. Service quality improvement, new service development, and marketing analysis
  7. Service promotion on our website, social media, and advertising (using photos/videos)
  8. Legal compliance and protection of our rights and interests

Article 4 (Disclosure to Third Parties)

We do not provide personal information to third parties except in the following cases:

(1) With customer consent

(2) When required by law

(3) When necessary to protect life, body, or property and consent is difficult to obtain

(4) When particularly necessary for public health or child welfare and consent is difficult to obtain

(5) When cooperating with government agencies performing legal duties

We may entrust personal information handling to the following service providers:

(1) Payment processors (payment processing)

(2) OTA platform operators (booking management)

(3) Email delivery service providers (communications)

(4) Web analytics service providers (access analysis)

We require appropriate management of personal information from contractors and provide necessary supervision.

Article 5 (Cookies and Analytics Tools)

Our website uses cookies and similar technologies for convenience and access analysis.

We use Google Analytics and other tools to collect and analyze website usage information. These tools use cookies but do not collect personally identifiable information.

You can refuse cookies through browser settings. However, some site features may be unavailable with cookies disabled.

Article 6 (Security Management)

We implement necessary and appropriate measures to prevent leakage, loss, or damage of personal information.

We provide necessary education and supervision to employees handling personal information.

Article 7 (Retention Period)

We retain personal information only for the period necessary to achieve the purpose of use.

Retention period guidelines:

(1) Booking/payment information: 5 years from experience date (tax law retention requirement)

(2) Allergy/health information: Promptly deleted after experience (retained until resolution if needed for incident response)

(3) Inquiry information: 1 year from resolution

(4) Photos/videos: Period necessary to achieve purpose of use

After the retention period, personal information is promptly deleted or destroyed.

Article 8 (Customer Rights)

Customers may request the following under the Personal Information Protection Act:

(1) Notification of purpose of use of retained personal data

(2) Disclosure of retained personal data

(3) Correction, addition, or deletion of retained personal data

(4) Suspension or erasure of use of retained personal data

(5) Suspension of provision of retained personal data to third parties

Please contact us at the inquiry desk below. We will respond within a reasonable period after identity verification.

Article 9 (International Customers)

Personal information of international customers is managed on servers in Japan.

Customers from EU/EEA may have rights under GDPR (access, rectification, erasure, restriction, portability, objection). Please contact us to exercise these rights.

Personal information may be provided to third parties outside Japan (OTA platform operators, etc.) as necessary for the purposes stated in this Policy.

Article 10 (Minors' Personal Information)

Personal information of minor customers is treated as provided with parental consent. Parents may exercise the rights in Article 8 regarding minor customers' personal information.

Article 11 (Policy Changes)

We may change this Policy due to legal amendments, business changes, or other reasons.

Changes take effect upon posting to our website.

For significant changes, we will notify customers through website announcements or other appropriate means.

Article 12 (Contact)

For inquiries, opinions, complaints, and requests under Article 8, please contact:

Company: THE KABUKU Inc.

Address: 1-10-16 Hanakawado, Taito-ku, Tokyo, Japan

Email: info@sushi-matcha.com

Phone: +81 80-2661-6266

Supplementary Provisions This Policy takes effect on January 7, 2026.